ORALBPWRORALCARERFLSIOSRS

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

PIECE OF PLASTIC THAT'S STUCK TO THE METAL...BREAKS- ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED VIA PHONE THAT WHEN SHE TAKES OFF THE TOOTHBRUSH HEAD, THERE'S A PIECE OF PLASTIC THAT'S STUCK TO THE METAL, STUCK TO THE MAGNET ON THE TOOTHBRUSH, AND IT BREAKS. NO INJURY WAS REPORTED.