inforMED
MalfunctionEKX

PROMARK MOTOR REPLACEMENT

Received May 19, 2026 · Event occurred May 5, 2026

Report 2320721-2026-00061 · MDR key 25214652

Device

Generic name

Handpiece, Direct Drive, Ac-powered

Catalog number

PMKEM1MTR

Lot number

M250T-50936

Product problems

  • Mechanical Problem
  • Device Handling Problem

Patient

NA · Unknown

  • Insufficient Information

Narrative

Additional Manufacturer Narrative

THERE HAS BEEN A PREVIOUS REPORT RECEIVED WHERE THIS MALFUNCTION HAS CAUSED FILE SEPARATION. SINCE SEPARATION OF A FILE COULD NECESSITATE MEDICAL/SURGICAL INTERVENTION TO PRECLUDE PERMANENT DAMAGE TO A BODY STRUCTURE OR PERMANENT IMPAIRMENT OF A BODY FUNCTION, THIS MALFUNCTION WOULD BE LIKELY TO CAUSE/CONTRIBUTE TO A SERIOUS INJURY SHOULD IT RECUR. AS SUCH, THIS EVENT MEETS THE CRITERIA FOR REPORTABILITY PER 21 CFR PART 803. THE DEVICE IS AVAILABLE FOR EVALUATION, THOUGH HAS NOT BEEN RETURNED AS OF THIS REPORT. EVALUATION RESULTS WILL BE SUBMITTED AS THEY BECOME AVAILABLE.

Description of Event or Problem

IN THIS EVENT IT IS REPORTED THAT A PROMARK MOTOR REPLACEMENT WOULD NOT SPIN WHEN IN USE AND MOTOR SHOWED A CALIBRATION MESSAGE. THE OUTCOME OF THIS EVENT IS UNKNOWN AS OF THIS MDR. FURTHER INFORMATION REQUESTED.