ORALBPWRORALCARERFLSGNTLCAREUNKBRUSHSET4CT
Received Apr 15, 2026
Report 3000302531-2026-00082 · MDR key 24881582
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldLot number
A1277 11:18
Product problems
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEAD CAME APART INTO TWO PARTS- ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT TOOTHBRUSH REFILL CAME APART INTO TWO PARTS AND DO NOT HOLD TOGETHER. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
(B)(6) 2026: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
BRUSH HEAD CAME APART INTO TWO PARTS- ORAL B POWER CARE [DEVICE BREAKAGE] PRODUCT COUNTERFEIT- ORAL B [PRODUCT COUNTERFEIT] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT TOOTHBRUSH REFILL CAME APART INTO TWO PARTS AND DO NOT HOLD TOGETHER. NO INJURY WAS REPORTED SIGNIFICANT FOLLOW UP RECEIVED ON (B)(6) 2026: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.