inforMED
MalfunctionLFZ

ELECSYS CMV IGG

Received Apr 10, 2026 · Event occurred Feb 10, 2025

Report 1823260-2026-01389 · MDR key 24845830

Device

Generic name

Cytomegalovirus Immunoassay

Manufacturer

Roche Diagnostics

Model number

CMV IGG

Catalog number

09118551190

Lot number

82318601, 79229801

Product problems

  • Low Test Results

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

QUALITY CONTROLS RECOVERED WITHIN SPECIFIED RANGES. THE INVESTIGATION COULD NOT IDENTIFY A PRODUCT PROBLEM. THE CAUSE OF THE EVENT COULD NOT BE DETERMINED.

Additional Manufacturer Narrative

CMV IGG REAGENT LOT NUMBER 82318601 HAS AN EXPIRATION DATE OF 30-SEP-2025. THIS LOT WAS USED FOR TESTING OF THE FIRST PATIENT. CMV IGG REAGENT LOT NUMBER 79229801 HAS AN EXPIRATION DATE OF 31-MAY-2025. THIS LOT WAS USED FOR TESTING OF THE SECOND PATIENT. THE COBAS E 801 ANALYTICAL UNIT SERIAL NUMBER IS (B)(6). THE INVESTIGATION IS ONGOING.

Description of Event or Problem

THE INITIAL REPORTER STATED THEY RECEIVED QUESTIONABLE NEGATIVE RESULTS FOR SAMPLES FROM TWO PATIENTS TESTED WITH ELECSYS CMV IGG ON A COBAS E 801 ANALYTICAL UNIT. A FIRST SAMPLE COLLECTED FROM THE FIRST PATIENT RESULTED IN A CMV IGG VALUE OF < 0.15 AU/ML (NEGATIVE) ON (B)(6) 2025. WHEN REPEATED USING THE VIDAS METHOD, THE RESULT WAS "AROUND 10 AU/ML" (POSITIVE). A SECOND SAMPLE COLLECTED FROM THE FIRST PATIENT RESULTED IN A CMV IGG VALUE OF < 0.15 AU/ML (NEGATIVE) ON (B)(6) 2026. WHEN REPEATED USING THE VIDAS METHOD, THE RESULT WAS "AROUND 10 AU/ML" (POSITIVE). A SAMPLE COLLECTED FROM THE SECOND PATIENT RESULTED IN A CMV IGG VALUE OF < 0.15 AU/ML (NEGATIVE) ON (B)(6) 2026. WHEN REPEATED USING THE VIDAS METHOD, THE RESULT WAS "AROUND 10 AU/ML" (POSITIVE).