inforMED
InjuryIRT

HANDY SOLUTIONS

Received Apr 8, 2026 · Event occurred Dec 15, 2025

Report 3030539818-2026-00008 · MDR key 24814307

Device

Generic name

Neck & Shoulders Heating Pad

Model number

25607 V1

Product problems

  • Temperature Problem

Patient

69 YR · Unknown

  • Insufficient Information

Narrative

Additional Manufacturer Narrative

THE MANUFACTURER RECEIVED A REPORT STATING THAT THE HEATING PAD OVERHEATED, ALONG WITH PHOTOS OF THE INCIDENT. THE DEVICE WAS NOT RETURNED FOR EVALUATION. THE PRODUCT LABEL WARNED AGAINST USE ON SOFT SURFACE AND CAN'T BE COVERED DURING USE,YET THESE ACTIONS WERE OBSERVED IN THE INCIDENT PHOTOS. THIRD-PARTY TESTING CONFIRMED THE PRODUCT DOES NOT OVERHEAT UNDER CORRECT USE (SEE TEST REPORT ZX260209-C060401) AND NO DEFECTS IDENTIFIED.

Description of Event or Problem

IT ALMOST CAUGHT HER HOUSE ON FIRE AND BURNED HER ROBE.