HANDY SOLUTIONS
Received Apr 8, 2026 · Event occurred Jan 15, 2026
Report 3030539818-2026-00007 · MDR key 24814215
Device
Generic name
Neck And Shoulder Heating Pad
Manufacturer
Ningbo unico products co., ltdModel number
25607 V1Product problems
- Temperature Problem
Patient
69 YR · Unknown
- Insufficient Information
Narrative
Description of Event or Problem
HEATING PAD OVERHEATED AND CAUSED BURNS ON SHOULDERS. THE PRODUCT MELTED ITS OWN SWITCH AND NEEDED TO BE UNPLUGGED/COULD NOT BE SHUT OFF.
Additional Manufacturer Narrative
THE MANUFACTURER RECEIVED A REPORT STATING THAT THE HEATING PAD OVERHEATED, ALONG WITH PHOTOS OF THE INCIDENT.THE DEVICE WAS NOT RETURNED FOR EVALUATION. THE PRODUCT LABEL WARNED AGAINST USE ON SOFT SURFACE AND CAN'T BE COVERED DURING USE,YET THESE ACTIONS WERE OBSERVED IN THE INCIDENT PHOTOS. THIRD-PARTY TESTING CONFIRMED THE PRODUCT DOES NOT OVERHEAT UNDER CORRECT USE (SEE TEST REPORT ZX260209-C060401) AND NO DEFECTS IDENTIFIED.