HANDY SOLUTIONS
Received Apr 8, 2026 · Event occurred Nov 26, 2025
Report 3030539819-2026-00006 · MDR key 24814196
Device
Generic name
Neck & Shoulder Heating Pad
Manufacturer
Ningbo Unico Products Co., LtdModel number
25607 V1Product problems
- Temperature Problem
Patient
64 YR · Unknown
- Insufficient Information
Narrative
Description of Event or Problem
USER STATED THE SWITCH GETS SO HOT AFTER BEING TURNED ON 10 MIN OR SO, THAT IT'S TOO HOT TO TOUCH. HE GOT BURNED BY TRYING TO TURN IT OFF.
Additional Manufacturer Narrative
THE MANUFACTURER RECEIVED A REPORT STATING THAT THE HEATING PAD OVERHEATED, ALONG WITH PHOTOS OF THE INCIDENT.THE DEVICE WAS NOT RETURNED FOR EVALUATION. THE PRODUCT LABEL WARNED AGAINST USE ON SOFT SURFACE AND CAN'T BE COVERED DURING USE,YET THESE ACTIONS WERE OBSERVED IN THE INCIDENT PHOTOS. THIRD-PARTY TESTING CONFIRMED THE PRODUCT DOES NOT OVERHEAT UNDER CORRECT USE (SEE TEST REPORT ZX260209-C060401) AND NO DEFECTS IDENTIFIED.