BRAUN
Received Apr 2, 2026 · Event occurred Feb 28, 2026
Report 1314800-2026-00006 · MDR key 24772502
Device
Generic name
Forehead Non-contact Thermometer
Manufacturer
Kaz Usa, Inc., A Helen Of Troy CompanyModel number
BNT300Lot number
09225A08420
Product problems
- False Negative Result
Patient
14 YR · Female
- Fever
- Viral Infection
Narrative
Description of Event or Problem
A CONSUMER, IDENTIFIED AS A MEDICAL PROFESSIONAL, REPORTED MULTIPLE INSTANCES IN WHICH THE THERMOMETER ALLEGEDLY PRODUCED INACCURATE READINGS FOR BOTH HIMSELF AND HIS 14 YEAR OLD DAUGHTER. THE DAUGHTER'S TEMPERATURE MEASURED 96.6°F USING THE DEVICE, WHILE A SECOND THERMOMETER OPERATED BY THE CONSUMER'S WIFE, A NURSE PRACTITIONER, MEASURED 100.3°F. AT URGENT CARE, HER TEMPERATURE WAS RECORDED AS 100.5°F, AND SHE WAS DIAGNOSED WITH COVID 19. IN A SEPARATE EVENT, THE CONSUMER REPORTED THAT WHILE EXPERIENCING FLU SYMPTOMS, THE DEVICE MEASURED HIS TEMPERATURE AT 97.6°F. AT URGENT CARE, HIS TEMPERATURE WAS RECORDED AS 100.8°F. THE CONSUMER REPORTS THAT HE HAS SINCE IMPROVED, WHILE THE DAUGHTER REMAINS SYMPTOMATIC. KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING.
Additional Manufacturer Narrative
KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING, BUT IT HAS NOT YET BEEN RECEIVED.