inforMED
MalfunctionOOE

LENSX LASER SYSTEM

Received Mar 25, 2026 · Event occurred Mar 4, 2026

Report 2028159-2026-00372 · MDR key 24685300

Device

Generic name

Ophthalmic Femtosecond Laser

Model number

550

Catalog number

8065998162

Lot number

NA

Product problems

  • Failure to Cut

Patient

34 YR · Female

  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

A NON HEALTHCARE PROFESSIONAL REPORTED THAT PHYSICIAN FOUND DIFFICULTY IN LIFTING THE FLAP IN THE UNKNOWN EYE OF THE PATIENT DURING REFRACTIVE SURGERY. THERE WAS NO PATIENT HARM. ADDITIONAL INFORMATION HAS BEEN REQUESTED.

Additional Manufacturer Narrative

H.3., H.6.: INVESTIGATION, INCLUDING ROOT CAUSE ANALYSIS, IS IN PROGRESS. A SUPPLEMENTAL MDR WILL BE FILED AS NECESSARY IN ACCORDANCE WITH 21 CFR 803.56 WHEN ADDITIONAL REPORTABLE INFORMATION BECOMES AVAILABLE. THE MANUFACTURER INTERNAL REFERENCE NUMBER IS: (B)(4).

Additional Manufacturer Narrative

A MANUFACTURING DEVICE HISTORY RECORD (DHR) REVIEW WAS PERFORMED PRIOR TO PRODUCT RELEASE TO ENSURE THAT THE PRODUCT WAS MANUFACTURED IN COMPLIANCE WITH THE DEVICE MASTER RECORD. BASED ON THE ASSESSMENT, THE PRODUCT MET RELEASE CRITERIA. THE COMPANY REPRESENTATIVE WAS UNABLE TO CONFIRM NOR REPLICATE THE REPORTED ISSUE. THE SYSTEM WAS TESTED AND FOUND TO MEET PRODUCT SPECIFICATIONS. BASED ON THE INFORMATION OBTAINED, THE ROOT CAUSE OF THE REPORTED EVENT IS INCONCLUSIVE. BASED ON THE INFORMATION OBTAINED, THE ROOT CAUSE OF THE REPORTED EVENT IS INCONCLUSIVE. THE MANUFACTURER INTERNAL REFERENCE NUMBER IS: (B)(4).