MalfunctionJEQ
ORALBRCHGTOOTHBRUSHHANDLE3771GENIUS
Received Mar 23, 2026
Report 3000302531-2026-00069 · MDR key 24659631
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3771Lot number
BH 24141102
Product problems
- Insufficient Device Problem Information
Patient
NA · Unknown
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
Narrative
Description of Event or Problem
INJURY TO SOFT TISSUE - MOUTH [MOUTH INJURY]. METAL POST INSIDE [ORAL-B] BRUSH HEAD ASSEMBLY BROKE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA CHATBOT STATED THAT DURING BRUSHING, THE METAL POST INSIDE THE BRUSH HEAD ASSEMBLY BROKE. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.