ORALBPWRORALCARERFLSULTCLEANUNKBRUSHSET4CT

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

WOUNDS- MOUTH [MOUTH INJURY]. RASH- MOUTH [ORAL MUCOSAL ERUPTION]. GUM SENSITIVITY [GINGIVAL PAIN]. THE BRUSH HEADS WERE LOOSER IN MOUTH- ORAL-B POWER ORAL CARE REFILLS [DEVICE CONNECTION ISSUE]. [ORAL-B IO TOOTHBRUSHES] ARE THEY ORIGINAL? BECAUSE THEY DISCOLOR VERY QUICKLY [SUSPECTED COUNTERFEIT PRODUCT]. CASE NARRATIVE: CONSUMER STATED VIA PHONE THAT THE BRUSH HEADS WERE LOOSE IN MOUTH. NO SERIOUS INJURY WAS REPORTED.