ORALBPWRORALCARERFLSCROSSACTNEB50RXBRUSHSET4CT
Received Mar 2, 2026
Report 3000302531-2026-00055 · MDR key 24480912
Device
Product problems
- No Apparent Adverse Event
Patient
50 YR · Male
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
PIECE OF METAL DETACHING FROM THE BRUSH HEAD: ORAL-B (DEVICE BREAKAGE). CASE NARRATIVE: CONSUMER VIA WEB STATED THAT A SMALL PIECE OF METAL CAME OUT FROM THE BRUSH HEADS STEM WHILE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
15-APR-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
PIECE OF METAL DETACHING FROM THE BRUSH HEAD - ORAL-B [DEVICE BREAKAGE] ,PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER VIA WEB STATED THAT A SMALL PIECE OF METAL CAME OUT FROM THE BRUSH HEADS STEM WHILE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED. FOLLOW-UP 15-APR-2026 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.