ORALBPWRORALCARERFLSIOSRSULTIMATE
Received Feb 19, 2026
Report 3000302531-2026-00042 · MDR key 24386766
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldProduct problems
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEAD JUST BROKE/CRACKED AT THE TOP AND THE PIECE CAME OFF WHILE BRUSHING- ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT BRUSH HEAD AT THE TOP AND THE PIECE CAME OFF JUST BROKE WHILE BRUSHING. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD JUST BROKE/CRACKED AT THE TOP AND THE PIECE CAME OFF WHILE BRUSHING- ORAL B POWER CARE [DEVICE BREAKAGE] , PRODUCT COUNTERFEIT- ORAL B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT BRUSH HEAD AT THE TOP AND THE PIECE CAME OFF JUST BROKE WHILE BRUSHING. NO INJURY WAS REPORTED. 02-APR-2026 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL . NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
02-APR-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.