ORALBRCHGTOOTHBRUSHHANDLE3772
Received Feb 18, 2026
Report 3000302531-2026-00041 · MDR key 24375190
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3772Lot number
3CB34130400
Product problems
- No Apparent Adverse Event
Patient
52 YR · Female
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEAD COMES OFF - ORAL-B POWER CARE REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT TOOTHBRUSH HEAD CAME OFF WHILE BRUSHING TEETH. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 30-MAR-2026: SUSPECT PRODUCT BATCH LOT NO. DELETED. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 20-APR-2026: PRODUCT INVESTIGATION RESULTS: SUSPECT CHANGED FROM REFILL TO HANDLE AFTER INVESTIGATION, 'NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
ON 20-APR-2026 - PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD COMES OFF - ORAL-B POWER CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT TOOTHBRUSH HEAD CAME OFF WHILE BRUSHING TEETH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN. H3 OTHER TEXT: PENDING INVESTIGATION.
Description of Event or Problem
BRUSH HEAD COMES OFF - ORAL-B POWER CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT TOOTHBRUSH HEAD CAME OFF WHILE BRUSHING TEETH. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 30-MAR-2026: SUSPECT PRODUCT BATCH LOT NO. DELETED. NO INJURY WAS REPORTED.