ORALBPWRORALCARERFLSIOSRSULTIMATE
Received Feb 18, 2026
Report 3000302531-2026-00040 · MDR key 24375163
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldLot number
D5269 05:32
Product problems
- No Apparent Adverse Event
Patient
45 YR · Male
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT : PENDING INVESTIGATION.
Description of Event or Problem
BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING- ORAL B POWER CARE [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP: 05-MAR-2026 INVESTIGATION HAS BEEN STARTED WHICH ARE PENDING. SUSPECT PRODUCT WAS UPDATED. NO INJURY WAS REPORTED.
Description of Event or Problem
BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING- ORAL B POWER CARE [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
03-APR-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING- ORAL B POWER CARE [DEVICE CONNECTION ISSUE] . CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT BRUSH HEADS SOMETIMES COME LOOSE WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP: 05-MAR-2026 INVESTIGATION HAS BEEN STARTED WHICH ARE PENDING. SUSPECT PRODUCT WAS UPDATED. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 03-APR-2026: PRODUCT INVESTIGATION RESULTS: CONCLUSION CODE: OTHER (NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION). NO INJURY WAS REPORTED.