ORALBPWRORALCARERFLSFLOSSACTNXEB20BRUSHSET10CT
Received Feb 17, 2026
Report 3000302531-2026-00037 · MDR key 24361662
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB20Lot number
42326429P2
Product problems
- No Apparent Adverse Event
Patient
NA · Female
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEADS SHOOTING OFF THE HANDLE/BRISTLES FALL OFF - ORAL-B POWER CARE REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA PHONE THAT ONE OF THE BRUSH HEADS SHOT OFF THE HANDLE AND BRISTLES FELL OFF ANOTHER BRUSH HEAD. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
03-APR-2026 - PRODUCT INVESTIGATION RESULTS - PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
BRUSH HEADS SHOOTING OFF THE HANDLE/BRISTLES FALL OFF - ORAL-B POWER CARE REFILLS [DEVICE BREAKAGE] . PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER REPORTED VIA PHONE THAT ONE OF THE BRUSH HEADS SHOT OFF THE HANDLE AND BRISTLES FELL OFF ANOTHER BRUSH HEAD. NO INJURY WAS REPORTED. 03-APR-2026: PRODUCT INVESTIGATION RESULTS : THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.