inforMED
MalfunctionOOE

LENSX LASER SYSTEM

Received Feb 2, 2026

Report 2028159-2026-00132 · MDR key 24232012

Device

Generic name

Ophthalmic Femtosecond Laser

Model number

550

Catalog number

8065998162

Lot number

15JKAK

Product problems

  • Failure to Cut

Patient

NA · Unknown

  • Insufficient Information

Narrative

Description of Event or Problem

A NON-HEALTHCARE PROFESSIONAL REPORTED THAT THE TREATMENTS WAS OFF BY TWO MILLIMETERS IN CUT PLACEMENT FROM THE ACTUAL CUT, STATING THAT THE CUTS WERE MORE SUPERIOR THAN THE SURGEON PLACED THEM WITH THE OVERLAYS IN THE UNKNOWN EYE OF A PATIENT, DURING REFRACTIVE SURGERY. THERE ARE MULTIPLE RELATED REPORTS FOR THIS FACILITY. THIS REPORT ADDRESSES THE PATIENT'S TWO UNKNOWN EYE AND ADDITIONAL MANUFACTURER REPORTS WILL BE FILED FOR THE OTHER PATIENT.

Additional Manufacturer Narrative

H.3., H.6.: INVESTIGATION, INCLUDING ROOT CAUSE ANALYSIS, IS IN PROGRESS. A SUPPLEMENTAL MDR WILL BE FILED AS NECESSARY IN ACCORDANCE WITH 21 CFR 803.56 WHEN ADDITIONAL REPORTABLE INFORMATION BECOMES AVAILABLE. THE MANUFACTURER INTERNAL REFERENCE NUMBER IS: (B)(4).