inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3764PRO5000

Received Jan 30, 2026

Report 3000302531-2026-00020 · MDR key 24219379

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3764

Lot number

R64211502

Product problems

  • Insufficient Device Problem Information

Patient

NA · Female

  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

PUNCTURE/STABBED MY CHEEK - MOUTH [MOUTH INJURY]. BRUISING - MOUTH [ORAL CONTUSION]. SWELLING - MOUTH [MOUTH SWELLING]. BLEEDING - MOUTH [MOUTH HAEMORRHAGE]. BRUSH HEAD KEEPS POPPING OFF/CAME OFF - ORAL-B TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS KEEPS POPPING OFF FROM ORAL-B TOOTHBRUSH. NO SERIOUS INJURY WAS REPORTED.