inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSIOSRSULTIMATEBRUSHSET4CT

Received Jan 30, 2026

Report 3000302531-2026-00023 · MDR key 24219327

Device

Generic name

Toothbrush, Powered - Jeq

Lot number

A4264 0621

Product problems

  • No Apparent Adverse Event

Patient

19 YR · Male

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

FULLY POPPED OFF THE TOOTHBRUSH - ORAL-B REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT TOOTHBRUSH REFILL STOPPED WORKING AND FULLY POPPED OFF THE TOOTHBRUSH WHILE IN USE. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

FULLY POPPED OFF THE TOOTHBRUSH - ORAL-B REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT TOOTHBRUSH REFILL STOPPED WORKING AND FULLY POPPED OFF THE TOOTHBRUSH WHILE IN USE. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 11-MAR-2026 - PRODUCT INVESTIGATION RESULTS: NO MANUFACTURING CAUSE IDENTIFIED BASED ON INVESTIGATION OF PRODUCTION RECORDS. PRODUCT NOT AVAILABLE AT TIME OF INVESTIGATION. NO INJURY WAS REPORTED.