inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSPRECISIONCLEANEB20

Received Jan 29, 2026

Report 3000302531-2026-00021 · MDR key 24209839

Device

Generic name

Toothbrush, Powered - Jeq

Model number

EB20

Product problems

  • No Apparent Adverse Event

Patient

35 YR · Female

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

13-JAN-2026: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

[ORAL-B REFILLS] DETACHED CAUSING TWO METAL SCREWS TO FALL INTO MOUTH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT ORAL-B REFILLS (SUSPECT) DETACHED WHILE BRUSHING, CAUSING TWO SMALL METAL SCREWS TO FALL INTO THEIR MOUTH. NO INJURY WAS REPORTED. FOLLOW-UP (13-JAN-2026): MALTESE PRODUCT NOTES UPDATED. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

[ORAL-B REFILLS] DETACHED CAUSING TWO METAL SCREWS TO FALL INTO MOUTH [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT ORAL-B REFILLS (SUSPECT) DETACHED WHILE BRUSHING, CAUSING TWO SMALL METAL SCREWS TO FALL INTO THEIR MOUTH. NO INJURY WAS REPORTED.