inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3764

Received Jan 29, 2026

Report 3000302531-2026-00019 · MDR key 24207584

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3764

Lot number

R43430304

Product problems

  • No Apparent Adverse Event

Patient

74 YR · Male

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD KEEPS COMING OFF - ORAL-B [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS (SUSPECT) KEEPS ON COMING OFF FROM ORAL-B TOOTHBRUSH (CONCOMITANT) WHILE THEY ARE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

27-FEB-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

BRUSH HEAD KEEPS COMING OFF - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS (SUSPECT) KEEPS ON COMING OFF FROM ORAL-B TOOTHBRUSH (CONCOMITANT) WHILE THEY ARE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED. FOLLOW-UP 10-FEB-2026: THE SUSPECT PRODUCT WAS RETURNED TO MANUFACTURER ON 20-JAN-2026, AND BATCH/LOT CODE FOR CONCOMITANT PRODUCT UPDATED. NO INJURY WAS REPORTED. FOLLOW-UP 27-FEB-2026: PRODUCT INVESTIGATION RESULTS: PRODUCT INVESTIGATION RESULT FOR THE SUSPECT ORAL-B TOOTHBRUSH HANDLE AND CONCOMITANT ORAL-B REFILLS WAS RECEIVED. THE RECEIVED REFILLS ARE NOT LATCHING RELIABLY ON THE TOOTHBRUSH. THE DRIVING SHAFT OF RECEIVED HANDLE IS SHORTER COMPARED TO THAT OF A SAMPLE HANDLE. CAUSE OF FAILURE WAS FOUND TO BE CONSUMER RELATED - EFFECT OF FORCE, DRIVING SHAFT BROKEN. BASED ON INVESTIGATION RESULTS, A MANUFACTURING OR DESIGN ISSUE CAN BE EXCLUDED. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN. H3 OTHER TEXT : PENDING INVESTIGATION.

Description of Event or Problem

BRUSH HEAD KEEPS COMING OFF - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS (SUSPECT) KEEPS ON COMING OFF FROM ORAL-B TOOTHBRUSH (CONCOMITANT) WHILE THEY ARE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED. FOLLOW-UP 10-FEB-2026: THE SUSPECT PRODUCT WAS RETURNED TO MANUFACTURER ON 20-JAN-2026, AND BATCH/LOT CODE FOR CONCOMITANT PRODUCT UPDATED. NO INJURY WAS REPORTED.