inforMED
MalfunctionJEQ

OralBPwrOralCareRflsSensiUltrathinEB60XBrushSet8CT

Received Jan 22, 2026

Report 3000302531-2026-00018 · MDR key 24143119

Device

Generic name

Toothbrush, Powered - Jeq

Model number

EB60X

Lot number

PC 5106

Product problems

  • No Apparent Adverse Event

Patient

Not reported

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

12-FEB-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND EVALUATED. NO FAILURE COULD BE IDENTIFIED, THE PRODUCT IS ACCORDING TO SPECIFICATIONS.

Description of Event or Problem

\[ORAL-B]" BRUSH HEADS GET LOOSE FROM THE TOOTHBRUSH... FALLS OFF \[DEVICE BREAKAGE]" CASE NARRATIVE: CONSUMER STATED VIA PHONE THAT THE BRUSH HEADS GOT LOOSE FROM THE TOOTHBRUSH WHILE BRUSHING AND FELL OFF. NO INJURY WAS REPORTED. FOLLOW-UP 12-FEB-2026: PRODUCT INVESTIGATION RESULTS: CONCLUSION CODE: OTHER - 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION. LOT CODE ADDED. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

\[ORAL-B]" BRUSH HEADS GET LOOSE FROM THE TOOTHBRUSH... FALLS OFF \[DEVICE BREAKAGE]". CASE NARRATIVE: CONSUMER STATED VIA PHONE THAT THE BRUSH HEADS GOT LOOSE FROM THE TOOTHBRUSH WHILE BRUSHING AND FELL OFF. NO INJURY WAS REPORTED.