ORALBPWRORALCARERFLSCROSSACTNEB50BRUSHSET4CT
Received Jan 15, 2026
Report 3000302531-2026-00009 · MDR key 24077989
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB50Lot number
2114985
Product problems
- No Apparent Adverse Event
Patient
NA · Female
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
12-FEB-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
[ORAL-B] HEAD CAME OUT... ROUND BIT WITH THE BRISTLES FALL OUT [DEVICE BREAKAGE] . PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER VIA PHONE REPORTED THAT THE BRUSH HEAD CAME OUT AND ROUND BIT WITH THE BRISTLES FALL OUT. NO INJURY WAS REPORTED. FOLLOW-UP 12-FEB-2026: PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
[ORAL-B] HEAD CAME OUT. ROUND BIT WITH THE BRISTLES FALL OUT [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA PHONE REPORTED THAT THE BRUSH HEAD CAME OUT AND ROUND BIT WITH THE BRISTLES FALL OUT. NO INJURY WAS REPORTED.