ORALBPWRORALCARERFLSIOSRSGENTLE
Received Jan 14, 2026
Report 3000302531-2026-00012 · MDR key 24065357
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldLot number
B5135 16:42
Product problems
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD BROKE AND CRACKED OFF- ORAL B POWER CARE [DEVICE BREAKAGE]. NO HARM DONE TO ME [NO ADVERSE EVENT]. CASE NARRATIVE: CONSUMER VIA PHONE STATED WHILE BRUSHING THE BRUSH HEAD BROKE AND CRACKED OFF. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
25-MAR-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
BRUSH HEAD BROKE AND CRACKED OFF- ORAL B POWER CARE [DEVICE BREAKAGE] NO HARM DONE TO ME [NO ADVERSE EVENT] . CASE NARRATIVE: CONSUMER VIA PHONE STATED WHILE BRUSHING THE BRUSH HEAD BROKE AND CRACKED OFF. NO INJURY WAS REPORTED FOLLOW UP RECEIVED ON 25-MAR-2026: PRODUCT INVESTIGATION RESULTS: CONCLUSION CODE: OTHER (NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION). NO INJURY WAS REPORTED.