inforMED
MalfunctionPZI

STATSTRIP GLUCOSE HOSPITAL METER SYSTEM

Received Jan 7, 2026 · Event occurred Dec 11, 2025

Report 1219029-2026-00002 · MDR key 23994226

Device

Generic name

Prescription Use Blood Glucose Meter For Near-patient Testing

Model number

2.0

Catalog number

63685

Product problems

  • Computer Software Problem

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

TECHNICAL SUPPORT WAS ABLE TO MANUALLY REMOVE THE BACKLOG OF RESULTS. AN INVESTIGATION INTO THE ROOT CAUSE OF THE REPORTED ISSUE IS ANTICIPATED BUT NOT YET BEGUN. A SUPPLEMENTAL REPORT WILL BE SUBMITTED UPON COMPLETION OF THE INVESTIGATION.

Description of Event or Problem

GLUCOSE TEST RESULT OF 76 REPEATEDLY TRANSMITTED FROM A NOVA STATSTRIP GLUCOSE METER TO THE METER SOFTWARE (NOVANET) WHICH CAUSED A BACKLOG OF RESULTS WHICH WERE NOT TRANSFERRED TO THE PATIENTS CHARTS. ALTHOUGH NO SPECIFIC ALLEGATIONS OF DELAYS IN TREATMENT WERE REPORTED, THIS INCIDENT COULD POTENTIALLY LEAD TO DELAYS IN TREATMENT.