ORALBPWRORALCARERFLSCROSSACTNEB50BLACKBRUSHSET4CT
Received Jan 2, 2026
Report 3000302531-2025-00585 · MDR key 23941863
Device
Product problems
- Insufficient Device Problem Information
Patient
53 YR · Female
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
Narrative
Description of Event or Problem
ABRASION/HIT - ROOF OF THE MOUTH [MOUTH INJURY] HEAD IS GOING OFF THE STEM OF HEAD - ORAL-B REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS HEAD WAS GOING OFF THE STEM OF THE HEAD AND IT HIT ON HER ROOF OF MOUTH CAUSING ABRASION. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
11-FEB-2026: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
ABRASION/HIT - ROOF OF THE MOUTH [MOUTH INJURY] . HEAD IS GOING OFF THE STEM OF HEAD - ORAL-B REFILLS [DEVICE BREAKAGE] . PRODUCT COUNTERFEIT - ORAL-B REFILLS [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER STATED ON PHONE THAT ORAL-B REFILLS HEAD WAS GOING OFF THE STEM OF THE HEAD AND IT HIT ON HER ROOF OF MOUTH CAUSING ABRASION. NO SERIOUS INJURY WAS REPORTED. 11-FEB-2026 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO SERIOUS INJURY WAS REPORTED.