inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3766PRO

Received Dec 23, 2025

Report 3000302531-2025-00574 · MDR key 23875657

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3766

Lot number

2BB01012302

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

CHARGER OF TOOTHBRUSH CAUGHT FIRE- ORAL-B POWER TOOTHBRUSH [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT CHARGER OF TOOTHBRUSH CAUGHT FIRE WHEN THE TOOTHBRUSH WAS ON THE CHARGER. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

CHARGER OF TOOTHBRUSH CAUGHT FIRE- ORAL-B POWER TOOTHBRUSH [DEVICE CATCHING FIRE] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT CHARGER OF TOOTHBRUSH CAUGHT FIRE WHEN THE TOOTHBRUSH WAS ON THE CHARGER. NO INJURY WAS REPORTED. FOLLOW UP 03-APR-2026: PRODUCT INVESTIGATION RESULTS: NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

03-APR-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

CHARGER OF TOOTHBRUSH CAUGHT FIRE- ORAL-B POWER TOOTHBRUSH [DEVICE CATCHING FIRE] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT CHARGER OF TOOTHBRUSH CAUGHT FIRE WHEN THE TOOTHBRUSH WAS ON THE CHARGER. NO INJURY WAS REPORTED.