inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO3

Received Dec 22, 2025

Report 3000302531-2025-00572 · MDR key 23863901

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Lot number

3CA43620846

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

METAL ROD HOLDING THE BRUSH HEAD HAS SNAPPED/CRACKED IN HALF CAUSING THE HEAD TO COME OFF IN MOUTH - ORAL-B RECHARGEABLE TOOTHBRUSH [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT THE METAL ROD HOLDING THE BRUSH HEAD ON THEIR ORAL-B PRO SERIES (BLACK) TOOTHBRUSH HAD SNAPPED IN HALF CAUSING THE HEAD TO COME OFF WHILE BRUSHING. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

ON 15-DEC-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

METAL ROD HOLDING THE BRUSH HEAD HAS SNAPPED/CRACKED IN HALF CAUSING THE HEAD TO COME OFF IN MOUTH - ORAL-B RECHARGEABLE TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT THE METAL ROD HOLDING THE BRUSH HEAD ON THEIR ORAL-B PRO SERIES (BLACK) TOOTHBRUSH HAD SNAPPED IN HALF CAUSING THE HEAD TO COME OFF WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP (15-DEC-2025) - MALTESE PRODUCT NOTE UPDATED.

Description of Event or Problem

METAL ROD HOLDING THE BRUSH HEAD HAS SNAPPED/CRACKED IN HALF CAUSING THE HEAD TO COME OFF IN MOUTH - ORAL-B RECHARGEABLE TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT THE METAL ROD HOLDING THE BRUSH HEAD ON THEIR ORAL-B PRO SERIES (BLACK) TOOTHBRUSH HAD SNAPPED IN HALF CAUSING THE HEAD TO COME OFF WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP RECEIVED ON 15-DEC-2025 - MALTESE PRODUCT NOTE UPDATED. FOLLOW UP RECEIVED ON 30-DEC-2025 - MALTESE PRODUCT NOTE UPDATED.

Additional Manufacturer Narrative

30-DEC-2025 PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.