BOARD STIFF PROGRESSIVE READERS +250 MAGNIFICATION

Description of Event or Problem

I WAS GIFTED A PAIR OF EYEBOBS BOARD STIFF IN BROWN SUGAR PROGRESSIVE READERS IN +250 MAGNIFICATION. AFTER LESS THAN TWO WEEKS OF USE THE LENS KEPT POPPING OUT AND ALTHOUGH I COULD PLACE IT BACK IN THE PROBLEM WAS PERSISTENT. I CONTACTED (B)(6) CUSTOMER SERVICE SEEKING ASSISTANCE IN THIS MATTER AND WAS SUGGESTED BY THEM I PURCHASE NEW LENSES. I THEN EXPLAINED THAT I TOOK THE GLASSES TO AN OPTICAL SHOP AND WAS TOLD THERE WAS A DEFECT IN THE LENS GROOVE AND THEY COULD NOT BE REPAIRED. THEY HAVE REPLIED SINCE I COULD NOT PROVIDE PROOF OF PURCHASE WHICH I AM UNABLE TO DO AS THEY WERE A GIFT THROUGH A SENIOR CENTER AND I DO NOT KNOW WHO TOOK MY NAME WITH A LIST OF ITEMS I COULD USE NOR DOES THE CENTER KNOW AS NAMES ARE GIVEN TO PEOPLE WHO PURCHASE A GIFT AND GIVE IT ANONYMOUSLY BACK TO THE CENTER TO GIVE TO US. THEN I COULD SEND THEM TO THEM AND THEY WOULD SEE IF THEIR IN-HOUSE OPTICAL COULD REPAIR THEM WHICH I ALREADY KNEW WAS NOT POSSIBLE. AFTER LOOKING AT REVIEWS, I FOUND A THEME OF REPLACE THE LENSES, ISSUES HONORING THE WARRANTY, POOR QUALITY AND TERRIBLE CUSTOMER SERVICE. I DID NOT REQUEST THIS BRAND OR ANY BRAND BUT IT APPEARS THAT THERE ARE PROBLEMS WITH THEIR NON-PRESCRIPTION READERS AND SUCH PRODUCTS ARE CLASSIFIED AS CLASS 1 MEDICAL DEVICES.