MalfunctionJEQ
ORALBRCHGTOOTHBRUSHHANDLE3765SMART5000
Received Dec 17, 2025
Report 3000302531-2025-00570 · MDR key 23826277
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEAD KEEPS COMING OFF OF MY ELECTRIC TOOTHBRUSH - ORAL-B RECHARGEABLE TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED VIA CHATBOT THAT THE BRUSH HEAD KEPT COMING OFF THEIR ELECTRIC TOOTHBRUSH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.