ORALBPWRORALCARERFLSFLOSSACTN
Received Dec 11, 2025
Report 3000302531-2025-00552 · MDR key 23776163
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldProduct problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
[ORAL-B REFILLS] BRISTLE AND BRISTLE BASE CAME OUT OF RIGHT-ANGLE HEAD [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA CHAT STATED THAT THE BRISTLE AND BRISTLE BASE CAME OUT OF THE BRUSH HEAD. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
02-APR-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
[ORAL-B REFILLS] BRISTLE AND BRISTLE BASE CAME OUT OF RIGHT ANGLE HEAD [DEVICE BREAKAGE] PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] CASE NARRATIVE: CONSUMER VIA CHAT STATED THAT THE BRISTLE AND BRISTLE BASE CAME OUT OF THE BRUSH HEAD. NO INJURY WAS REPORTED. FOLLOW-UP 02-APR-2026 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.