ORALBPWRORALCARERFLSIOSRS
Received Dec 8, 2025
Report 3000302531-2025-00545 · MDR key 23742654
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldProduct problems
- Insufficient Device Problem Information
- Insufficient Device Problem Information
Patient
66 YR · Female
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
GUM DISCOMFORT [GINGIVAL DISCOMFORT]. GUM PAIN [GINGIVAL PAIN]. TOOTHBRUSH HEAD DETACHED/BROKE - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA WEB STATING THAT WHILE THEIR WIFE WAS BRUSHING HER TEETH; THE ROTATING HEAD CAME OFF UNEXPECTEDLY, CAUSING PAIN AND DISCOMFORT IN THE GUM. NO SERIOUS INJURY WAS REPORTED.
Description of Event or Problem
GUM DISCOMFORT [GINGIVAL DISCOMFORT]. GUM PAIN [GINGIVAL PAIN]. TOOTHBRUSH HEAD DETACHED/BROKE, ORAL-B [DEVICE BREAKAGE], PRODUCT COUNTERFEIT, ORAL-B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER REPORTED VIA WEB STATING THAT WHILE THEIR WIFE WAS BRUSHING HER TEETH; THE ROTATING HEAD CAME OFF UNEXPECTEDLY, CAUSING PAIN AND DISCOMFORT IN THE GUM. NO SERIOUS INJURY WAS REPORTED. FOLLOW-UP 02-FEB-2026 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
02-FEB-2026 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT; IT WAS NOT MANUFACTURED UNDER P&G CONTROL.