inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSCROSSACTN

Received Dec 5, 2025

Report 3000302531-2025-00546 · MDR key 23725240

Device

Generic name

Toothbrush, Powered - Jeq

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

LOST BRISTLES/SMALL METAL PIECE FALL OUT OF HEAD/PARTS HAVE FALLEN OFF - ORAL-B REFILLS [DEVICE BREAKAGE]. SUSPECTING THEY MIGHT BE COUNTERFEIT - ORAL-B REFILLS [SUSPECTED COUNTERFEIT PRODUCT]. CASE NARRATIVE: CONSUMER CONTACTED VIA WEB AND STATED THAT THEY WERE SUSPECTING THAT ORAL-B REFILLS THEY HAD MIGHT HAVE BEEN COUNTERFEIT OR POOR QUALITY. THEY NOTED THAT PART OF ORAL-B REFILLS HAD FALLEN OFF DURING BRUSHING. ALSO, A SMALL METAL PIECE FELL OUT OF THE HEAD PART, AND ORAL-B REFILLS HAD ALSO LOST BRISTLES. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.