ORALBRCHGTOOTHBRUSHHANDLE3772PRO33500
Received Dec 3, 2025
Report 3000302531-2025-00540 · MDR key 23702114
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3772Lot number
3DB15020528
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT: PENDING INVESTIGATION.
Description of Event or Problem
BRUSHES COMING OFF THE DEVICE WHILE BRUSHING- ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT THE BRUSHES COMING OFF THE DEVICE WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP 14-JAN-2026: SUSPECT PRODUCT UPDATED. FOLLOW UP 04-FEB-2026: PRODUCT LOT NUMBER UPDATED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT: PENDING INVESTIGATION.
Description of Event or Problem
BRUSHES COMING OFF THE DEVICE WHILE BRUSHING- ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT THE BRUSHES COMING OFF THE DEVICE WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP 14-JAN-2026: SUSPECT PRODUCT UPDATED.
Description of Event or Problem
BRUSHES COMING OFF THE DEVICE WHILE BRUSHING- ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT THE BRUSHES COMING OFF THE DEVICE WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP 14-JAN-2026: SUSPECT PRODUCT UPDATED. FOLLOW UP 04-FEB-2026: PRODUCT LOT NUMBER UPDATED. FOLLOW UP RECEIVED ON 26-FEB-2026: PRODUCT INVESTIGATION RESULTS RECEIVED: CONCLUSION CODE: OTHER, 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION.
Additional Manufacturer Narrative
26-FEB-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSHES COMING OFF THE DEVICE WHILE BRUSHING- ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA EMAIL STATED THAT THE BRUSHES COMING OFF THE DEVICE WHILE BRUSHING. NO INJURY WAS REPORTED.