inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772

Received Dec 2, 2025

Report 3000302531-2025-00538 · MDR key 23690792

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

19-NOV-2025: PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

TOOTHBRUSH HEAD FALLS OFF - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA EMAIL THAT THE TOOTHBRUSH HEAD FALLS OFF FOR THE SLIGHTEST THING, WHICH AFFECTED TEETH BRUSHING. NO INJURY WAS REPORTED. FOLLOW-UP (19-NOV-2025): SUSPECT WAS CHANGED FROM REFILL TO HANDLE. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

TOOTHBRUSH HEAD FALLS OFF - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA EMAIL THAT THE TOOTHBRUSH HEAD FALLS OFF FOR THE SLIGHTEST THING, WHICH AFFECTED TEETH BRUSHING. NO INJURY WAS REPORTED.