inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3764

Received Dec 1, 2025

Report 3000302531-2025-00529 · MDR key 23678393

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3764

Lot number

R63332138

Product problems

  • Insufficient Device Problem Information
  • Insufficient Device Problem Information

Patient

NA · Unknown

  • Hemorrhage/Blood Loss/Bleeding
  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
  • Hemorrhage/Blood Loss/Bleeding
  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

POKE CHEEK [MOUTH INJURY]. SCAB - CHEEK [ORAL MUCOSAL SCAB]. HYPERPIGMENTATION - CHEEK [SKIN HYPERPIGMENTATION]. BLEEDING - CHEEKS [MOUTH HAEMORRHAGE]. HANDLE DETACHES FROM THE BRUSH HEAD - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA SOCIAL MEDIA THAT HANDLE DETACHES FROM THE BRUSH HEAD, ACCIDENTALLY POKE THEIR CHEEK WHILE BRUSHING AND CAUSED SMALL SCAB, HYPERPIGMENTATION AND BLEEDING. NO SERIOUS INJURY WAS REPORTED.