inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3765

Received Nov 21, 2025

Report 3000302531-2025-00531 · MDR key 23615329

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3765

Lot number

BC709202314

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

62 YR · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

WHILE BRUSHING THE REFILL HEAD FALLS OFF IN MOUTH- ORAL B POWER CARE [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER VIA CALL STATED THAT WHILE BRUSHING THE REFILL HEAD FALLS OFF IN MOUTH, WHEN TRANSFERRING TO ONE SIDE TO THE OTHER SIDE. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Additional Manufacturer Narrative

28-JAN-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED, USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

WHILE BRUSHING THE REFILL HEAD FALLS OFF IN MOUTH- ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA CALL STATED THAT WHILE BRUSHING THE REFILL HEAD FALLS OFF IN MOUTH, WHEN TRANSFERRING TO ONE SIDE TO THE OTHER SIDE. NO INJURY WAS REPORTED. 28-JAN-2026. PRODUCT INVESTIGATION RESULTS: "NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION.