ORALBPWRORALCARERFLSPRECISIONCLEAN
Received Nov 14, 2025
Report 3000302531-2025-00525 · MDR key 23551670
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldProduct problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD BROKEN INSIDE THE SHAFT AS IT IS LOOSE - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED VIA CHATBOT THAT THE TOOTHBRUSH HEAD SEEMS TO BE BROKEN INSIDE THE SHAFT AS IT IS LOOSE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
17-DEC-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
BRUSH HEAD BROKEN INSIDE THE SHAFT AS IT IS LOOSE - ORAL-B [DEVICE BREAKAGE] . PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER STATED VIA CHATBOT THAT THE TOOTHBRUSH HEAD SEEMS TO BE BROKEN INSIDE THE SHAFT AS IT IS LOOSE. NO INJURY WAS REPORTED. 17-DEC-2025 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.