inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO33900MODELD505.523.3H

Received Nov 11, 2025

Report 3000302531-2025-00518 · MDR key 23521096

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Lot number

3DB44030306

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

23-10-2025 COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

TOOTHBRUSH HEAD IS LOSE AND EASILY COMES AWAY FROM THE MAIN BODY WHEN BRUSHING - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT TOOTHBRUSH HEAD IS LOOSE AND EASILY COMES AWAY FROM THE MAIN BODY WHEN BRUSHING. NO INJURY WAS REPORTED. FOLLOW-UP: CONCOMITANT PRODUCT START DATE UPDATED. FOLLOW-UP: SUSPECT PRODUCT UPDATED. FOLLOW UP: 22-OCT-2025- PRODUCT INVESTIGATION RESULT: CONCLUSION CODE OTHERS, 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION. SUSPECT CHANGED FROM REFILL TO HANDLE BASED ON INVESTIGATION RESULTS.