ORALBPWRORALCARERFLSDUALACTNEB417BRUSHSET3CT
Received Nov 10, 2025
Report 3000302531-2025-00515 · MDR key 23508220
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
74 YR · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
ON 17-DEC-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
LOWER PART OF THE BRUSH ALL OF A SUDDEN DETACHED-ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. PRODUCT COUNTERFEIT- ORAL-B POWER ORAL CARE REFILLS [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER EMAIL STATED THAT THE LOWER PART OF THE BRUSH ALL OF A SUDDEN DETACHED WHILE BRUSHING. NO INJURY WAS REPORTED. FOLLOW-UP: 17-DEC-2025 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
LOWER PART OF THE BRUSH ALL OF A SUDDEN DETACHED-ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER EMAIL STATED THAT THE LOWER PART OF THE BRUSH ALL OF A SUDDEN DETACHED WHILE BRUSHING. NO INJURY WAS REPORTED.