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MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO3PRO3MODELD505.513.3

Received Nov 10, 2025

Report 3000302531-2025-00512 · MDR key 23507914

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Lot number

3CB22942005

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

HEAD WON'T STAY ON THE TOOTHBRUSH AND COME OFF INTO MOUTH-ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER REPORTED OVER PHONE THAT THE HEAD WON'T STAY ON THE TOOTHBRUSH AND COME OFF INTO MOUTH WHEN BRUSHING. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

08-JAN-2026: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

HEAD WON'T STAY ON THE TOOTHBRUSH AND COME OFF INTO MOUTH-ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER REPORTED OVER PHONE THAT THE HEAD WON'T STAY ON THE TOOTHBRUSH AND COME OFF INTO MOUTH WHEN BRUSHING. NO INJURY WAS REPORTED. 08-JAN-2026: PRODUCT INVESTIGATION RESULTS: ORAL-B TOOTHBRUSH (SUSPECT) AND ORAL-B REFILLS (CONCOMITANT) WERE INVESTIGATED. THE DRIVING SHAFT OF ORAL-B TOOTHBRUSH WAS BROKEN AT NOTCH. CAUSE OF FAILURE WAS CONSUMER RELATED (EFFECT OF FORCE). ORAL-B REFILLS WAS A COUNTERFEIT PRODUCT. BASED ON INVESTIGATION FOR ORAL-B TOOTHBRUSH "NO MANUFACTURING CAUSE" AND "NO DESIGN ISSUE" WAS IDENTIFIED.