ORALBRCHGTOOTHBRUSHHANDLE3758IOSRS7
Received Nov 6, 2025
Report 3000302531-2025-00510 · MDR key 23484495
Device
Product problems
- Insufficient Device Problem Information
- Insufficient Device Problem Information
Patient
NA · Male
- Electric Shock
- Electric Shock
Narrative
Additional Manufacturer Narrative
23-JAN-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
SHOCKED [ELECTRIC SHOCK] , TOOTHBRUSH CHARGER SHORTED OUT- ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE] . CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT HIS TOOTHBRUSH CHARGER SHORTED OUT AND SHOCKED HIM. NO SERIOUS INJURY WAS REPORTED. FOLLOW UP: 19-DEC-2025 PRODUCT INVESTIGATION RESULTS: 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION. NO SERIOUS INJURY WAS REPORTED. FOLLOW UP: 21-JAN-2026 PRODUCT INVESTIGATION RESULTS: 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
SHOCKED [ELECTRIC SHOCK] TOOTHBRUSH CHARGER SHORTED OUT- ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT HIS TOOTHBRUSH CHARGER SHORTED OUT AND SHOCKED HIM. NO SERIOUS INJURY WAS REPORTED. FOLLOW UP: 19-DEC-2025 PRODUCT INVESTIGATION RESULTS: 'NO MANUFACTURING CAUSE' AND 'NO DESIGN ISSUE' IDENTIFIED BASED ON INVESTIGATION. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
SHOCKED [ELECTRIC SHOCK]. TOOTHBRUSH CHARGER SHORTED OUT- ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT HIS TOOTHBRUSH CHARGER SHORTED OUT AND SHOCKED HIM. NO SERIOUS INJURY WAS REPORTED.