inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO33500MODELD505.513.3X

Received Nov 4, 2025

Report 3000302531-2025-00500 · MDR key 23462108

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Lot number

3DB40921946

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

71 YR · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

DETACHES ITSELF...SLITHER OF METAL LODGED IN THE HEAD, WHICH APPEARS TO HAVE BROKEN OFF THE END OF THE TOOTHBRUSH'S DRIVE SHAFT-ORAL B POWER ORAL CARE [DEVICE BREAKAGE] BRUSH HEAD NO LONGER STAYS FIXED IN PLACE-ORAL B POWER ORAL CARE [DEVICE PHYSICAL PROPERTY ISSUE] CASE NARRATIVE: THE CONSUMER E-MAIL STATED THAT HE WAS HAVING PROBLEMS WITH ORAL-B PRO 3 ELECTRIC TOOTHBRUSH (TYPE 3772), THE BRUSH HEAD NO LONGER STAYS FIXED IN PLACE AND DETACHES ITSELF. THERE WAS A SLITHER OF METAL LODGED IN THE HEAD, WHICH APPEARS TO BE HAD BROKEN OFF THE END OF THE TOOTHBRUSH'S DRIVE SHAFT. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN