MalfunctionJEQ
ORALBPWRORALCARERFLSPRECISIONCLEANEB20BRUSHSET
Received Nov 3, 2025
Report 3000302531-2025-00505 · MDR key 23448779
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
63 YR · Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
HEADS DOESN'T FIT ON TOOTHBRUSH-ORAL-B/POWER ORAL CARE REFILLS [DEVICE PHYSICAL PROPERTY ISSUE] , HEADS FAILING OFF OF TOOTHBRUSH-ORAL-B/POWER ORAL CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER REPORTED VIA E-MAIL THAT CONSUMER'S BRUSH HEADS DOES NOT FIT AND STAY ON THE PRONG WITHOUT FALLING OFF. NO INJURY REPORTED.