ORALBPWRORALCARERFLS3DWHITEEB18BRUSHSET4CT
Received Oct 28, 2025
Report 3000302531-2025-00485 · MDR key 23401148
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
TOP BIT CAME OFF IN MY MOUTH - ORAL-B REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER STATED ON THE PHONE THAT THE TOP BIT OF THE ORAL-B REFILL CAME OFF IN HER MOUTH WHILE BRUSHING. NO INJURY WAS REPORTED.
Description of Event or Problem
TOP BIT CAME OFF IN MY MOUTH - ORAL-B REFILLS [DEVICE BREAKAGE] PRODUCT COUNTERFEIT - ORAL-B REFILLS [PRODUCT COUNTERFEIT] CASE NARRATIVE: CONSUMER STATED ON THE PHONE THAT THE TOP BIT OF THE ORAL-B REFILL CAME OFF IN HER MOUTH WHILE BRUSHING. NO INJURY WAS REPORTED. (B)(6) 2026: PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
07-JAN-2026: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.