ORALBRCHGTOOTHBRUSHHANDLE3772PRO33500
Received Oct 28, 2025
Report 3000302531-2025-00491 · MDR key 23401147
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3772Lot number
3DB43850245
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD FALLS OFF - ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER EMAIL STATED THAT THE BRUSH HEAD EASILY FALLS OFF THE TOOTHBRUSH DURING BRUSHING. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
13-MAR-2026: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
BRUSH HEAD FALLS OFF - ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER EMAIL STATED THAT THE BRUSH HEAD EASILY FALLS OFF THE TOOTHBRUSH DURING BRUSHING. NO INJURY WAS REPORTED. 13-MAR-2026 PRODUCT INVESTIGATION RESULTS: ORAL-B TOOTHBRUSH AND ORAL-B REFILLS WERE INVESTIGATED. THE DRIVING SHAFT WAS BROKEN AT NOTCH. CAUSE OF FAILURE WAS CONSUMER RELATED (EFFECT OF FORCE). "NO MANUFACTURING CAUSE" AND "NO DESIGN ISSUE" WAS IDENTIFIED BASED ON INVESTIGATION. NO INJURY WAS REPORTED.