ORALBPWRORALCARERFLS3DWHITEEB18BRUSHSET4CT
Received Oct 24, 2025
Report 3000302531-2025-00475 · MDR key 23377428
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB18Lot number
91860320
Product problems
- Insufficient Device Problem Information
- Insufficient Device Problem Information
Patient
52 YR · Male
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
Narrative
Additional Manufacturer Narrative
17-DEC-2025: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
LIP IS STUCK IN BETWEEN THE BRUSH HEAD [LIP INJURY] BRUSH HEADS SPIN OFF THE TOOTHBRUSH - ORAL-B REFILLS [DEVICE BREAKAGE] PRODUCT COUNTERFEIT - ORAL-B REFILLS [PRODUCT COUNTERFEIT] CASE NARRATIVE: THE CONSUMER STATED IN AN EMAIL THAT THE ORAL-B REFILLS SPUN OFF THE TOOTHBRUSH. THEY LATER REPORTED IN A FOLLOW-UP THAT THEIR LIP HAD GOTTEN STUCK BETWEEN THE BRUSH HEAD. NO SERIOUS INJURY WAS REPORTED. 17-DEC-2025: PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO SERIOUS INJURY WAS REPORTED.
Description of Event or Problem
LIP IS STUCK IN BETWEEN THE BRUSH HEAD [LIP INJURY] BRUSH HEADS SPIN OFF THE TOOTHBRUSH - ORAL-B REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER STATED IN AN EMAIL THAT THE ORAL-B REFILLS SPUN OFF THE TOOTHBRUSH. THEY LATER REPORTED IN A FOLLOW-UP THAT THEIR LIP HAD GOTTEN STUCK BETWEEN THE BRUSH HEAD. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.