ORALBRCHGTOOTHBRUSHHANDLE3772

Description of Event or Problem

BRUSH HEAD SOMETIMES FALLS OFF...WHILE BRUSHING MY TEETH-ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER REPORTED VIA E-MAIL THAT WHEN CONSUMER PUT THE BRUSH HEAD ON TOOTHBRUSH, IT DOESN¿T STAY ON IT PROPERLY. WHILE BRUSHING THEIR TEETH, BRUSH HEAD SOMETIMES FALLS OFF. NO INJURY REPORTED. FOLLOW-UP: (B)(6) 2026 PRODUCT UPDATED, AND PRODUCT LOT CODE ADDED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT : PENDING INVESTIGATION.

Description of Event or Problem

BRUSH HEAD SOMETIMES FALLS OFF...WHILE BRUSHING MY TEETH-ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER REPORTED VIA E-MAIL THAT WHEN CONSUMER PUT THE BRUSH HEAD ON TOOTHBRUSH, IT DOESN¿T STAY ON IT PROPERLY. WHILE BRUSHING THEIR TEETH, BRUSH HEAD SOMETIMES FALLS OFF. NO INJURY REPORTED. FOLLOW-UP: 07-JAN-2026 PRODUCT UPDATED, AND PRODUCT LOT CODE ADDED. FOLLOW-UP-05-FEB-2026 PRODUCT INVESTIGATION RESULTS: NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

05-FEB-2026 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

BRUSH HEAD SOMETIMES FALLS OFF...WHILE BRUSHING MY TEETH-ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER REPORTED VIA E-MAIL THAT WHEN CONSUMER PUT THE BRUSH HEAD ON TOOTHBRUSH, IT DOESN'T STAY ON IT PROPERLY. WHILE BRUSHING THEIR TEETH, BRUSH HEAD SOMETIMES FALLS OFF. NO INJURY REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.