inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO33500

Received Oct 8, 2025

Report 3000302531-2025-00461 · MDR key 23242233

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3772

Lot number

3CB42210310

Product problems

  • Insufficient Device Problem Information
  • Insufficient Device Problem Information

Patient

NA · Female

  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available

Narrative

Description of Event or Problem

I STABBED MYSELF IN THE FACE [FACE INJURY]. HURTS - FACE [FACIAL PAIN]. TOOTHBRUSH HEAD WON¿T STAY ON. CAME OFF WHEN I WAS DRYING. ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT HEAD WON'T STAY ON AND NEXT DAY HEAD CAME OFF WHEN SHE WAS DRYING IT. SHE HAS STABBED HERSELF IN THE FACE AND IT HURTS. NO SERIOUS INJURY WAS REPORTED. FOLLOW UP: ON 27-NOV-2025: PRODUCT BATCH LOT NUMBER UPDATED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN. PENDING INVESTIGATION.

Description of Event or Problem

STABBED MYSELF IN THE FACE [FACE INJURY], HURTS- FACE [FACIAL PAIN], TOOTHBRUSH HEAD WON¿T STAY ON...CAME OFF WHEN I WAS DRYING- ORAL B POWER CARE [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER E-MAIL STATED THAT HEAD WON'T STAY ON AND NEXT DAY HEAD CAME OFF WHEN SHE WAS DRYING IT., SHE HAS STABBED HERSELF IN THE FACE AND IT HURTS. NO SERIOUS INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

STABBED MYSELF IN THE FACE [FACE INJURY] HURTS- FACE [FACIAL PAIN] TOOTH BRUSH HEAD WON¿T STAY ON...CAME OFF WHEN I WAS DRYING- ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT HEAD WON'T STAY ON AND NEXT DAY HEAD CAME OFF WHEN SHE WAS DRYING IT. SHE HAS STABBED HERSELF IN THE FACE AND IT HURTS. NO SERIOUS INJURY WAS REPORTED. FOLLOW UP: 27-NOV-2025: PRODUCT BATCH LOT NUMBER UPDATED FOLLOW UP: 11-DEC-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT INVESTIGATION RESULT FOR THE SUSPECT ORAL-B TOOTHBRUSH HANDLE WAS RECEIVED. THE DRIVING SHAFT IS BROKEN AT THE NOTCH. CAUSE OF FAILURE WAS FOUND TO BE CONSUMER RELATED - THE CONTRIBUTION OF INSUFFICIENT MAINTENANCE (STORAGE UNDER WET CONDITION) LEADS TO PITTING CORROSION AT DRIVING SHAFT WHICH IS WEAKENING THE STABILITY OF IT AND AN EFFECT OF FORCE LEADS TO DRIVING SHAFT BROKEN. BASED ON INVESTIGATION RESULTS, "NO MANUFACTURING CAUSE" AND "NO DESIGN ISSUE" WAS IDENTIFIED. NO SERIOUS INJURY WAS REPORTED.

Additional Manufacturer Narrative

11-DEC-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.