inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3753IOSRS6M6

Received Sep 24, 2025

Report 3000302531-2025-00426 · MDR key 23131214

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3753

Lot number

AM40222038

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

04-SEPT-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

[ORAL-B/POWER ORAL CARE REFILLS] BRUSH HEADS COME LOOSE IN MOUTH WHEN BRUSHING [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER REPORTED VIA PHONE THAT THE BRUSH HEADS CAME LOOSE IN MOUTH WHEN BRUSHING. NO INJURY WAS REPORTED. FOLLOW UP: CONCOMITANT BATCH LOT NUMBER UPDATED. FOLLOW UP: PRODUCT INVESTIGATION RESULTS: SUSPECT CHANGED TO TOOTHBRUSH HANDLE. CAUSE OF FAILURE: CONSUMER INFLUENCED; LOOSENED ADAPTER PIN DUE TO EFFECT OF FORCE. NO MANUFACTURING CAUSE AND NO DESIGN ISSUE IDENTIFIED BASED ON INVESTIGATION. NO INJURY WAS REPORTED.